Lost with SES.Hospedajes?
If you let a property to guests in Spain, you are required to send their details to the Ministry of the Interior — for every booking, in every language, within 24 hours. The rules are clear enough once someone explains them. Almost nobody does.
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What are you trying to do?
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- I've just found out I have to do this
- I need to register my property
- I need to register a guest
- I need to know the deadline
- I'm not sure which guests count
- My guest won't or can't give me their details
- Something has gone wrong
- My certificate or AutoFirma won't work
- I manage property for other people
- I'm worried about the fines
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Browse all 163 questions by topic, or start with the ones people ask most.
Asked most often
Start here16 questions
- What is SES.Hospedajes?
- Who runs SES.Hospedajes?
- Does this apply to me if I only rent out a few weeks a year?
- Is SES.Hospedajes the same thing as my tourist licence?
- Do I have to use it in Catalonia or the Basque Country?
- Does it apply to hotels as well as holiday rentals?
- Does it apply to villas, apartments and holiday homes?
- Do I need it if I am just a private individual renting out my property?
- When did the guest registration law actually start?
- What do I have to do, in order?
- What are the costs for guest registration?
- How much do guest registration services cost?
- Do you offer pricing for guest registration software?
- What is the price for your guest registration service?
- Can I get a quote for guest registration?
- Hello, I want to know your prices.
Certificates and access22 questions
- How do I get a digital certificate if I do not live in Spain?
- Can I get a certificate without travelling to Spain?
- Do I need a NIE first?
- Can I use Cl@ve instead of a certificate?
- How long does getting a certificate take?
- Can someone else do this on my behalf?
- How do I back up my certificate?
- My certificate has expired — what now?
- Can I do all this on an iPad or a phone?
- Why will AutoFirma not sign?
- Why does the signing window keep closing itself?
- I signed and the form came back empty
- The browser never asks me which certificate to use
- I get an error that explains nothing
- It works on one computer but not another
- Is a .cer file a proper backup?
- Is there anyone I can telephone for help?
- SES.Hospedajes infinite loading after clicking 'Accommodation and rental of vehicles'
- AutoFirma not working on SES.Hospedajes property registration
- Website stuck loading when registering property with digital certificate
- Cannot register property on Sede Electrónica Ministerio del Interior
- Trouble with AutoFirma and SES.Hospedajes property registration
Which guests count29 questions
- My daughter is using the villa — does she need registering?
- Nobody paid me — do I still have to register them?
- Do I register everyone, or just the person who booked?
- Does a long stay still need registering?
- Is a seasonal let exempt from guest registration?
- Do I have to register children?
- Do babies and toddlers count?
- Is a 16-year-old a child or an adult here?
- What if my guest is exactly 14?
- Does a guest sign on their 14th birthday, or from 15?
- What age does a guest have to sign?
- My guest's child has no passport — what do I do?
- The form rejects a 14-year-old and asks for a NIF
- Why does it ask how the guests are related?
- Do I need to register a child staying one night?
- Do I have to register a minor who is a local resident?
- Does a child staying one night need to be registered with SES.Hospedajes?
- Should I register a guest's nephew who is under 12 and lives locally?
- Is a minor staying one night exempt from guest registration?
- Do I have to register a local visitor who stays one night?
- Does a resident visitor need to be registered if they stay overnight?
- If a local friend stays one night, do I register them?
- Do I register a family member who lives locally and stays one night?
- Do I need to register friends & family who stay free of charge?
- Can I have more guests than my tourist license supports?
- What happens if I have more guests than my tourist licence allows?
- Is it okay to exceed the occupancy limit on my tourist licence?
- Does guest registration check my tourist licence capacity?
- Can I register more guests than my property is licenced for?
Sending guest details32 questions
- I have registered my property — where do I add the guests?
- There is no button to add a guest. What am I missing?
- What is a parte de viajeros?
- What are the login details they emailed me after I registered?
- Why does it say "usuario sin autorización"?
- Can I send lots of guests at once instead of typing each one?
- How do I correct something I have already sent?
- What details do I need from my guests?
- Do I need a photocopy of their passport?
- Am I allowed to keep a copy of a guest's passport?
- Do I need a photo of the guest?
- What is the document support number?
- My guest has no second surname — what do I put?
- Do I need their card details if they paid Airbnb?
- What do I say to a guest who thinks this is a scam?
- What is the best way to register guests?
- Can I do this myself for free?
- Do I need to pay for guest registration software?
- Is GuestAdmin or Villa Check In better for me?
- What does a managed service actually do that software does not?
- I only take a few bookings a year — is paying worth it?
- Can SES.Hospedajes be automated?
- What should my guest-registration process look like?
- Does automating it remove my legal responsibility?
- How do I stop missing registrations?
- Can my booking system send the data for me?
- How do I know a submission actually went through?
- My renter cannot register her data., although she has tried twice. She arrives in 9 days. I need to have her registered.
- What if my guest cannot complete the registration form?
- My guest is having trouble registering, what should I do?
- Can I register my guest's details for them?
- What if a guest refuses or is unable to register themselves?
Deadlines and changes18 questions
- How long do I have to register my guests?
- Is it 24 hours from the booking, or from when they arrive?
- Do I have to report a cancellation?
- What happens if I am late?
- What do I do if the website is down?
- Do I really have to report a booking before I know who is coming?
- An extra person turned up — what do I do?
- I made a mistake on a submission
- Some of my guests arrive on a different day
- A booking I already filed has been cancelled — what now?
- A guest did not turn up at all
- Do I cancel the whole report or add to it?
- Do I have to report a cancelled booking to SES.Hospedajes?
- What if a booking is cancelled after I've registered the guests?
- How long do I have to report a cancelled booking?
- Is there a deadline for reporting a cancellation?
- What happens if a guest cancels after I've submitted their details?
- If a booking is cancelled after I have already filed the guest details, do I have to tell SES.Hospedajes, and how long do I have?
When something goes wrong12 questions
- SES.Hospedajes rejected my guest's details — what now?
- What does the error "NIF required" mean?
- The form says "incorrect date" and I cannot fix it
- The guest's town is not in the list
- Why does it reject a Spanish guest's passport?
- Can I just change the details until it accepts them?
- What if a guest refuses to give their passport details?
- Can I refuse to let a guest stay?
- Can I cancel a booking if they will not register?
- My guest thinks the registration link is a scam
- Do hotels really do this too?
- What do I say to a guest who is worried about their data?
Property managers8 questions
- Who is legally responsible — the owner or the property manager?
- Does my managing agent take on the legal responsibility?
- Whose digital certificate should the property be registered under?
- Can one account cover several properties?
- Can I manage properties for several different owners?
- If my agent forgets to register a guest, who gets fined?
- Does using a registration service remove my responsibility?
- Should I sue my property manager over a deposit dispute in Malaga?
The law and the fines26 questions
- What does Royal Decree 933/2021 actually say?
- Why does the Spanish government want all my guests' details?
- Who is allowed to see the information I submit?
- Is my guests' information given to the police?
- Where can I read the law myself?
- What are the fines for not registering guests in Spain?
- How much is the fine for filing late?
- Can I really be fined €30,000?
- Is it true fines go up to €600,000?
- Do these fines expire?
- Who gets fined — me or my agent?
- What was that €800,000 fine in Ibiza?
- The NRA was cancelled — do I still have to register guests?
- Is guest registration finished now the NRA has gone?
- What did the Supreme Court actually cancel?
- Do I still need my tourist licence?
- I stopped registering guests after the ruling — what should I do?
- Is the NRA the same thing as SES.Hospedajes?
- Is SES.Hospedajes being challenged by the European Commission?
- Is SES.Hospedajes legal under EU data protection law?
- Do I still have to register guests after the EU challenge?
- Has Brussels cancelled the Spanish guest register?
- Why does Spain collect so much data about my guests?
- Is the three-year retention period being changed?
- Will the European Commission force Spain to withdraw Real Decreto 933/2021 in 2027, and should I stop filing until then?
- My property is in Catalonia. Do I have to file with the Mossos d Esquadra as well as SES.Hospedajes, or is one filing enough?
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What happens after you send this
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The short version
- Who has to do it?
- Anyone providing paid accommodation in Spain — including one-week-a-year owners letting through Airbnb or Booking.com.
- By when?
- Two deadlines: within 24 hours of the booking (or its cancellation), and within 24 hours of the stay starting.
- Which guests?
- All of them. Travellers aged 14 and over sign; under-14s still have their data submitted, provided by the adult with them.
- What is the fine?
- Filing late is a minor infraction: €100–600. Not filing at all is serious: €601–30,000. The €100,000+ figures you will see quoted are wrong.
- Does Airbnb do it for me?
- No. The platforms have their own reporting duty for their own data. Yours is unaffected by it.
Every one of these is disputed somewhere on the first page of Google. Each answer above is sourced on the page it links from.
Why this site exists
The official guidance is in Spanish, spread across PDFs, and written for people who already understand the system. The unofficial guidance is mostly marketing, and it contradicts itself — on the deadline, on the age threshold, on the size of the fines.
So this is a reference, not a sales page. Where the law is clear, it says so and cites the article. Where it is genuinely uncertain, it says that too.
This site explains them, in plain English, with the law cited next to every claim so you can check it yourself.